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Predetermination for medical necessity is the responsibility of the ordering physician. However, it is up to the Employee Health Plan (EHP) member’s benefit to remind their physician that this is a requirement so that claims payment issues can be avoided.
If you have questions pertaining to predetermination issues, CHN Care Management business hours are from 8 a.m. to 4:30 p.m. EST, Monday through Friday. 

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6000 West Creek Road, Ste 20
Independence, Ohio 44131
Call: 216.986.1100